How do I return an item?

Return Policy:

If you have purchased Nitecore Products from Nitecore Store and are not 100% satisfied with your purchase, you can return it. Please email us at or call us at (512) 258-6649 within 15 days of order delivery for the return authorization and the goods need to be returned within the next 15 days. Please pay attention to the following details when you send back the return:

  • Please review contents of the order after receiving. If there are any issues/damage(s) to your order, please contact us immediately for quick resolution.
  • Returned items must be the same item in the same condition as originally shipped.
  • Any items that have been modified, welded or soldered are not eligible for return.
  • For returns with promotion code or discounts, the refunded price will be adjusted according to the discount given.
  • If the items utilized our free shipping option, the original shipping cost will be deducted from your total refund amount. Any non-defective returns are subject to a 15% restocking fee unless waived by our customer service agent.