How do I return an item?

Return Policy:

If you have purchased Nitecore Products from Nitecore Store and are not 100% satisfied with your purchase, you can return it. Please email us at support@nitecorestore.com or call us at (512) 258-6649 within 15 days of order delivery for the return authorization. Please pay attention to the following details when you send back the return:

  • Please review contents of the order after receiving. If there are any issues/damage(s) to your order, please contact us immediately for quick resolution.
  • Returned items must be the same item in the same condition as originally shipped.
  • Any items that have been modified, welded or soldered are not eligible for return.
  • For returns with promotion code or discounts, the refunded price will be adjusted according to the discount given.
  • If the items utilized our free shipping option, the original shipping cost will be deducted from your total refund amount. Any non-defective returns are subject to a 15% restocking fee unless waived by our customer service agent.