How do I return an item?

Return Policy

If you have purchased Nitecore Products from Nitecore Store and are not 100% satisfied with your purchase, you can return it. Please email us at [email protected] or call us at (512) 258-6649 within 15 days of order delivery for the return authorization and the goods need to be returned within the next 15 days. Please pay attention to the following details when you send back the return:

  • Please review the contents of the order after receiving it. Please check for any missing items, items damaged in transit, defective items, or wrong sizes/colors. We must be notified of any order discrepancies within 7 days of the date of delivery. Any notification of a discrepancy more than 7 days from the date of delivery will not be considered.
  • Returned items must be the same item in the same condition as originally shipped.
  • Any items that have been modified, welded, or soldered are not eligible for return.
  • For returns with promotion code or discounts, the refunded price will be adjusted according to the discount given.
  • If the items utilized our free shipping option, the original shipping cost will be deducted from your total refund amount. Any non-defective returns are subject to a 15% restocking fee unless waived by our customer service agent.