Customer Service

COVID-19 Information is open

We’ve taken proactive steps to ensure our associates and their families are protected. Most of our office staff are working from home. We beg your patience as they adjust to these new circumstances and ask that whenever possible you utilize email rather than phones. At the moment, we do not accept walk-in customers. We’ve suspended all in-person client meetings and business travel, put in place new policies to ensure sick team members stay at home and established new sanitary procedures to follow CDC guidelines on prevention. Lastly, we’re stressing the importance of social distancing both at and away from work.

Our services and deliveries will continue along with our commitment to keeping our customers, partners, employees, and suppliers safer during such times. It is our duty and responsibility to take care of each other, to flatten the curve, and to bring back normalcy. We are trying hard to adjust ourselves to the constant changes we are all facing, in handling the unprecedented challenge facing humanity. During this time we’re expecting some shipment, supply chain, and transport delays, and we beg your patience in advance for any inconvenience. We will do our best to keep you informed.

We assure you that we will play our part in doing everything possible to contain the spread of the virus while continuing the business with utmost precaution, passion, sincerity, and dedication. Thank you for your continued support. Take care and stay healthy and safe.

Contact us

We are the authorized Nitecore US distributor, your one source of buying, wholesale and service for Nitecore Products in US. We can be reached through phone, email or the contact form below.

Office Hour: M-F 9am-5pm central time.

Phone: (512) 258-6649

Fax: (512) 666-3646


Address: 12112 Anderson Mill Rd. Bldg 4, Austin, TX 78726

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